Given the personal nature of our products, we cannot accept the return of:

Sex Toys

We are fully committed to ensuring your health, safety, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected before shipping. If you have an issue with your product and perhaps need assistance, we'll do our best to resolve those as soon as possible.

Lingeries and Clothing

Due to the intimate and personal nature of lingerie and clothing, we regret to inform you that these items are non-returnable and non-exchangeable. This policy is in place to ensure the highest hygiene standards and to prioritize the health and safety of our customers. We encourage you to carefully review product details before making a purchase.

Perishables

For health, safety, and quality assurance reasons, perishable products, including chocolates, body paints, candles, and other edible items, are non-returnable and non-exchangeable. This policy ensures that all customers receive fresh and uncontaminated products. We kindly ask you to review product details and ensure accuracy before completing your purchase.

We have a 48-hour return/replacement policy from the time of receipt of the package.

Upon receiving your return or replacement request, we will arrange a return pickup for the package. Once the product is received and has successfully passed our inspection process, it will take up to 15 working days for your replacement product to be delivered. This timeline begins after the product inspection is completed. We will notify you of the approval status and the estimated delivery date after the inspection.

While we are happy to arrange a return/replacement, we ask that you cover the shipping costs (₹69 for initial shipping charges along with any additional charges that may incur).

Late or Unacceptable Returns/Replacements

If you're unable to contact us within 48 hours of receipt, your item may not be eligible for a return/replacement. The return will be denied or rejected if the product is found to have been used or opened, or if the seal has been tampered with.

Eligibility for Returns/Replacement

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

We accept returns and replacements under the following conditions:

Unboxing Video Requirement

To successfully return an order, we require customers to make an unboxing video of the product. This video will serve as a crucial piece of evidence to verify the condition of the product upon arrival. Please ensure the following while creating the unboxing video:

• Clearly show the unopened package.
• Document the opening of the package to reveal the product.
• Capture any visible defects or damage to the product.
• Ensure that the unboxing video is clear and of sufficient quality to assess the product's condition.

a. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team immediately via WhatsApp or email to initiate the return process.

b. Incorrect Product: In the rare event that you receive an incorrect product, please reach out to us via WhatsApp or email to initiate the return process.

c. Missing Product: If a product is missing from your order, please contact us through WhatsApp or email to report the issue. We may require an unboxing video as evidence, which is outlined in the "Unboxing Video Requirement" section above.

How to Initiate the Return/Replacement

You can start a return or replacement by contacting us at ks3960263@gmail.com or WhatsApp the request to our number at +91-9358294843. Please note that returns and replacements will need to be sent to the respective delivery partners as assigned. The delivery person at the time of pickup will do a primary inspection of the item and, upon satisfaction, will initiate the process.

If your return/replacement is accepted, we’ll send you a return shipping label as well as instructions on when your return/replacement will be processed. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or replacement questions at ks3960263@gmail.com.

How Long Does It Take To Get A Replacement?

Once your returned item has been received at our fulfillment center, it will be checked by our quality team. If the replacement is approved, we will let you know (via email). Please note that it may take up to 15 days for the quality team to assess the condition of the returned product. The length of time for the return/replacement depends on the availability of the stock.

Returns

We will notify you once we’ve received and inspected your return and let you know if the return was approved or not.

If more than 15 business days have passed since we’ve approved your return, please contact us at ks3960263@gmail.com.